7.2 Delivery & achievements to date
7.2.1 Over the last two years we have worked to improve accessibility in a number of ways:
- improving the coverage of the bus network,
- making public transport easier for everyone to use,
- improving facilities for walkers and cyclists,
- working with partners to improve local access and improving the accessibility of new development. Progress in each of these areas is described in the following sections.
Improving Coverage of the Public Transport Network
7.2.2 We have worked to improve the coverage of the public transport network, but success in this area is difficult to measure due to the changing nature of the bus network, as services are created, withdrawn or modified by the operators. This is liable to occur anywhere on the network, although the impact is minimised on the most densely-trafficked corridors where overall frequencies are highest. Our accessibility indicators suggest that the overall accessibility of the network has declined slightly, due to the withdrawal of services and the fact that congestion increases journey times. On the other hand, accessibility for jobseekers has improved slightly, due to public transport improvements and the fact that fewer jobseekers are currently living in the less accessible areas. It is clear, however, that our actions have largely maintained accessibility despite the loss of commercial bus services in some areas.
7.2.3 From 2006-8, the number of service changes was generally similar to the average since 2001(800-000 p.a.). Not all these represented changes to the network owing to the administrative procedures involved in operator changes and temporary service diversions. GMPTE works to maintain the coverage of the network as far as possible either by negotiations with operators or, as a last resort, funding services where their loss or modification would have a serious impact on accessibility. In the last two years the most significant changes have been in the west of the conurbation. In both cases, GMPTE was able to intervene to maintain accessibility by arranging subsidised services and demand-responsive transport
7.2.4 GMPTA’s annual budget for socially necessary transport services throughout Greater Manchester has increased by an average of 15% per annum over the last four years in order to keep pace with increased transport costs, which are largely outside the control of the Authority, and the need to maintain services (the number of kilometres operated by subsidised buses increased by 25% 1995 - 2006). Even this level of investment has not been enough to enable us to meet our accessibility target. In procuring a mix of subsidised services and demand responsive transport to fill the gaps, GMPTE employs value for money criteria which are essential to the wise use of scarce resources, and under these circumstances it is not always possible to restore previous service levels where operators de-register routes. We are, however, intending to revise the indicator of accessibility to interchanges because it is not very useful owing to its sensitivity to the choice of interchange used, and because it cannot be broken down to District level.(see Chapter 3 - Changes to Indicators)
7.2.5 Bus operators are often unwilling to take a commercial risk to improve services or introduce new ones, because of the time it takes for patronage to build up and recoup the initial investment. The Government's 'Kickstart' initiative has provided pump-priming funding to three services in Greater Manchester, as described in the Case Study overleaf.
Case Study 9
'Kickstart' Bus Services
Introduction
In June 2005, GMPTE was successful in bidding for Kickstart funding from DfT to enhance two services, starting in 2006: 378 Stockport to Bramhall (Stagecoach), 263 Manchester to Altrincham (Arriva Northwest); and introduced the express X34 Leigh to Manchester (First Manchester).
Problems and issues
Potential improvements to the services had been identified, but there was a commercial risk to the operators. Kickstart pump-primed new or improved services with a view to them being commercially viable at the end of the three year funding period.
Approach
Partnership working was central to the project, with operators making the original proposals and contributing to the schemes via marketing and promotion and providing new or refurbished vehicles. In the remaining few months of funding, discussions will be held with operators to confirm arrangements to continue the service enhancements for a further two years.
Funding Sources
The £1.1 million DfT grant funding was supported by other resources from the partners: For the 378 service, Stagecoach committed £806k to fund 9 new vehicles; bus priority measures on the routes were funded via the Quality Bus Corridor programme and GMPTE provides subsidy of £63k to support the 263 evening service.
Targets and Objectives Met
All three services have shown significant increases in patronage that exceeded the targets for the first two years and are on track to meet end targets. By the end of year 2, patronage had increased by 95%, compared to the expected 28%.
Qualitative monitoring of the services has revealed an extremely high level of satisfaction amongst passengers following the Kickstart enhancements, ranging from 87% to 94% (compared to an average of 80% for bus in the regular Multi Modal Tracking Survey).
The Kickstart services have contributed to LTP objectives by improving accessibility, increasing bus patronage and hence reducing congestion.
7.2.6 Flexible Transport (or Demand Responsive Transport) services, using small buses or private hire taxis were introduced or expanded in 4 locations, and now operate in 26 areas, delivering increasing numbers of journeys each year. As well as filling gaps in the network, where there are no conventional services, these allow people to travel at the times they need, eg for early morning shifts or evening hospital visits. They are particularly important on the rural fringes of the conurbation, where conventional services are not viable due to the low demand. The total number of journeys in 2006 exceeded 270,000, and over 15% of the population live within the 20% of the geographical area of the conurbation that is covered by DRT services. It is not possible to make meaningful comparisons with other areas to judge relative levels of coverage because of differing circumstances and varying levels of commercial service coverage, but Greater Manchester's scale of DRT operation is clearly extensive.
7.2.7 New services added in the last two years are: Hindley and Aspull: serving Hindley, Pennington Green and Aspull, including links to Hindley station, a relocated GP surgery and Wigan town centre; Dane Bank and North Reddish: providing links to North Reddish station and shops in Reddish and Denton; and an extension of the Horwich service (linking Blackrod, Horwich, Lostock & Westhoughton) to include Daisy Hill.
7.2.8 A key feature of GMPTE’s work in this area has been the partnership with the Community Transport Association (CTA) and Community Transport operators in Greater Manchester to develop community transport. The award winning ‘Greater Manchester Communities on the Move’ (GMCOTM) programme provided resources and training for the community transport sector to meet standards eg in driver training, vehicle maintenance, fleet management programmes and financial management. This has enabled GMPTE to use community transport operators to provide services alongside private hire taxi services and small bus operation, thereby extending the scope of flexible transport. Currently, community transport operates around 60% of the Local Link services in Greater Manchester. It also operates conventional fixed route services and Yellow School Bus contracts. Community transport provides a cost effective service, is flexible, provides transport to some of the most vulnerable communities and is responsive to their needs.
7.2.9 All Districts in Greater Manchester now have a community transport operator, with the addition of a scheme in Bury in 2007.
7.2.10 Qualitative research by MRUK , on behalf of GMPTE, in 2006 found that of those passengers surveyed 58% said that they would be unable to make the trip if it was not for community transport. Reasons for using the services were safety and security (cited by 96%), reliability (95%) and friendliness (95%) and 95% of those surveyed were very satisfied or satisfied.
Making Public Transport Easier for Everyone
Access for people with mobility problems
7.2.11 Better access for people with mobility difficulties has been achieved through improvements to infrastructure and service provision, including:
- Bus operators investing in more accessible vehicles, with the proportion rising from 48% in 2005 to 71% in 2007.
- To complement this we have improved bus stops as part of the Quality Bus Corridor programme. 79% of stops on these routes now have raised kerbs giving virtually level access to low floor buses.
- As part of the Bury-Altrincham Metrolink line upgrade, stops were improved, with the installation of tactile paving, passenger boarding points on platforms, accessibility works to ramps/handrails and platform resurfacing to improve accessibility for disabled passengers and enhance the passenger environment.
- All the local authorities provided additional accessible pedestrian crossings.
- Improvements have been made to a number of rail stations, including a high profile scheme at Salford Central, described in case study 2. Improvements at other stations are set out below. We did not meet our target for increasing the number of accessible rail station, due to delays on individual schemes, but work is in progress to resolve this.
- GMPTE has contributed to a First Keolis Trans-Pennine Express scheme to improve passenger facilities at Stalybridge station and at Greenfield, as part of our strategy to improve access to the rail network. The latter has been complemented by the introduction of a Sunday service giving access to tourism destinations. From May to October 2008, average loadings on the 6 daily journeys were 369 and 414 inbound and outbound respectively.
- Tameside has embarked on a programme of raising all non QBC bus stops across the SEMMMS area with over 50% now complete.
Case Study 10
Salford Central Station
Introduction
Salford Central station sits at the heart of a booming development area on the border of Manchester City Centre and Salford. The project was the first phase of ambitious plans for the station.
Problems
The station was significantly less attractive than the others in the Regional Centre in terms of train services and facilities. Salford also lacked a major transport interchange to support key local developments.
Approach
The project’s principal objectives were to:
- attract additional passengers to the station
- improve the environment of the station and its immediate surroundings
- underpin nearby commercial developments and the jobs they create
- facilitate subsequent phases to develop the station further.
The project included:
- part glazed lifts from entrance to forecourt level to platform level
...and after (Popup full image) - a new high quality glazed entrance area with improved disabled access
- access ramps to concourse level
- refurbishment and improvement of the station access lay-by
- improved bus / rail integration
- real time Passenger Information Systems
- refurbishment of the existing Ticket Office
- provision of disabled toilets.
It was delivered in partnership between GMPTE and Network Rail. In addition the Train Operating Company Northern Rail was heavily involved in the delivery of the project.
The scheme commenced on site in December 2006 and was completed just over 12 months later.
Funding
ERDF funding of just over £1million was supplemented by £5m from GMPTE.
Benefits
A customer survey reported 90%+ user satisfaction and much support for future phases.
7.2.12 The following schemes have helped people who find it hard to use public transport:
- People aged over 60 and disabled people can now travel free on local buses in England after 9.30. In Greater Manchester we have extended this free travel to include trams and trains after 9.30, and also provide travel before 9.30 at the concessionary fare on buses and at half fare on trams and trains. In addition, some disabled people can travel free on buses, trams and trains at all times. There were 512,000 over-60s in Greater Manchester in 2007, of which over 400,000 had applied for permits by Summer 2008.
- Recent work at Salford Central Station (see Case Study 2) included a major access upgrade
- Improvements were made at a number of Metrolink stops at the same time as the track upgrades in 2007.
- Work is currently underway to improve access to stations on the Airport line.
- The popular Ring and Ride service now offers a ‘Meet the Neighbours’ service in response to demand for journeys that cross the previous boundaries for each service.
- Travel vouchers, which can be used to pay for taxis or accessible transport such as Ring and Ride, now provide £120 (formerly £105) worth of travel for £30
- The GMPTE ‘Scheme of Information’ includes accessibility standards for information provision, and all published material conforms to DDA guidelines.
- Children aged 5-15 pay the concessionary fare on all buses, trams and trains.
7.2.13 In addition, GMPTE has worked closely with the voluntary sector on projects to make it easier for disabled people to use public transport.
- Providing funding and good practice guidance for travel training. This training teaches people, particularly those with learning disabilities, to be a safe pedestrian, how to plan public transport journeys and then to travel safely and independently. These initiatives, run by voluntary sector organisations, have helped more than 100 people across Greater Manchester to gain more independence. The initiative has received national recognition, wining the Accessibility category at the UK bus Awards in 2006. Since then GMPTE have been working with DfT to introduce an accreditation system for travel training schemes.
- Funding the United Response charity for a project in Trafford dealing with the harassment of people with learning disabilities on public transport. See Case Study 12
- Providing small grants to a variety of organisations eg for organising one-off trips or for publicity / training relating to community transport or shopmobility services.
- Improving access to healthcare and social care services in Rochdale through the Department of Health’s ‘Partnerships for Older People Project (POPP)’ through partnership working between GMPTE, Rochdale Council and the voluntary sector. A transport co-ordinator, part funded by GMPTE, has been able to broker over 3000 trips during the first year of the project through work with local community transport operators. In addition, a Volunteer Driver Scheme was established to take people to health appointments.
- GMPTE is also working with specialist transport service providers on an Integrated Social Needs Transport Project (ISNT). This pools the resources of various agencies who provide some form of door-to-door transport, such as; community transport, Ring and Ride, North West Ambulance Service (NWAS) and Local Authority fleets. Using Trapeze and Mobisoft software GMPTE has moved to the forefront of expertise in the use and application of these booking and scheduling systems for all non-conventional public transport systems. Although still in its infancy an ISNT project is operating in North Manchester, where community transport plays a major part.
- As part of the work to develop its Single Equality Scheme, GMPTE has piloted an Equality Impact Assessment, which will be applied to future policies, initiatives and schemes
Case Study 11
United Response Anti Bullying and Harassment Project
Introduction
GMPTE is working in partnership with the charity, United Response, to raise awareness of and combat bullying and harassment of disabled people on public transport.
Problems and Issues
Research by Mencap (2003) shows that disabled people, and in particular people with learning disabilities, face bullying or harassment when using public transport, sometimes at the hands of school children. This is significant as people with learning disabilities tend to fall within low income brackets and are likely to be reliant on using the bus as a form of transport.
Approach taken
The project aims to establish the nature and extent of the problem in Trafford, as a snapshot of Greater Manchester, and to develop strategies to help combat the problem. To add value to the project and promote awareness, the resources produced by this project will be placed on-line for sharing with other Greater Manchester districts and nationally. Project aims include:
- provision of training for schools, with a supporting curriculum linked training pack which and an anti-bullying module on the DingDing educational website
- an assertiveness training programme and resources for people with learning disabilities to help them cope with bullying and harassment
- working closely with the Trafford Crime Reduction Team to help raise awareness and to promote reporting and evidence gathering, which will tie in with GMPTE’s incident reporting mechanisms
- the provision of training for bus station staff in Trafford to help them identify and deal with this type of behaviour
- the provision of better and clearer routes to support for people who have been subject to bullying whilst using public transport
- evaluation of the effectiveness of the steps taken by the project..
Before and after surveys of people with learning disabilities and of some schools will be used to assess the impact of the project.
Funding Sources
The cost of the project was £41,151 and was funded from GMPTA’s revenue budget.
Targets and Objectives Met
The scheme will contribute to the LTP objective of improving access for everyone. Promoting positive attitudes towards disabled people and eliminating harassment of disabled people are both requirements of the new Disability Equality Duty for public authorities.
7.2.14 GMPTE have also been active in collaborative working and sharing best practice:
- Working with Merseytravel to lead the North West Accessible Transport Strategy Group, which aims to develop seamless, cross boundary accessible transport solutions across the North West. This project is still at the scoping stage. Discussions are being held with the NWDA regarding entering into partnership on the concept, which would involve North West PTEs and LAs, and would potentially include a bid for EU funding to support development.
- Co-ordinating the Accessibility Working Group of the European Metropolitan Transport Authorities (ETMA) and contributed to a European wide research project: ‘Older People and Public Transport’. This led to involvement in the AENEAS Project, collating best practice across Europe in relation to older people.
- Working with Bolton University to create a Masters degree in Inclusive Transport
- Working with Manchester Airport and Northern Rail to understand the implications of European Access legislation, with a view to harmonisation of standards.
Safety and Security
7.2.15 Improvements in safety and security also play an important part in accessibility, as crime and the fear of crime can deter people from using public transport at certain times of the day. It can also lead to the withdrawal of services due to operator concerns about the safety of staff or damage to vehicles. Our work in this area is detailed in 5.6 ‘Crime’.
7.2.16 54 Travel Safe Officer posts were created by the operator to carry out security, revenue protection and customer care on the Metrolink network. A further 20 staff will be be taken on in the next few months.
Information
7.2.17 The provision of information is crucial to improving accessibility. GMPTE provides bus service information across Greater Manchester, to ensure uniform standards, and recovers appropriate costs from the operators. In the recent multi-modal tracking surveys 75% of people have said they are satisfied or very satisfied with passenger information in Greater Manchester compared with 52% in 2004.
7.2.18 Timetable information is displayed at 67% of the bus stops in Greater Manchester (8,000+ stops out of a total number of 12,000+ stops). GMPTE also distribute timetable leaflets and other printed material to over 3,000 outlets.

7.2.19 SMS (Short Messaging System) is now available at every stop in Greater Manchester and its use is increasing. There is evidence that people find this service particularly useful when they know that there will be a variation to the standard timetable such as at Christmas and Easter.
7.2.20 Groups of bus stops, which provide an opportunity to change between services have been formally recognised as interchanges. More than 200 such locations are now supplied with information to make interchange easier.
7.2.21 Over 2 million timetable leaflets were produced in 2007/8 and we hope to be able to reduce this for environmental reasons. Promoting on-line access to information (timetable leaflets and journey planning) is an important current initiative, and the timetable information on the GMPTE website is receiving in excess of 120,000 hits each month.
7.2.22 In 2004, GMPTE awarded a contract for the development of a Real Time Passenger Information system serving 54 bus routes. Unfortunately the project experienced a range of challenging issues, including the contractor entering administration. Whilst the installation programme was completed during 2006, the system is unable to provide consistent, accurate information about bus arrival times. Agreement was therefore reached with the principal bus operators to disable this feature. As an interim measure, the bus stop displays have been used, wherever possible, to provide information messages for passengers. A review of RTPI was completed in 2008, which included a formal appraisal of all the options for the future development of the system. However, the way forward will not be decided until after there is a decision on the Transport Innovation Fund (TIF) bid, since this will influence the type of system needed.
Ticketing
7.2.23 The cost of travel is also a key factor in enabling people to travel. In the last two years there have been developments for both elderly and young people.
7.2.24 Smartcard-type passes have been issued for the English National Concessionary travel scheme.
7.2.25 Improvements to the Scholars' pass are being made in response to changes brought about by the Education and Inspections Act. The Scholars Pass can now be used up to 9pm and can be used for more destinations. Changes were needed to allow travel to different educational establishments or work placements during the school day and to allow them to access ‘positive activities’ after school (LEAs are now required to promote such activities). We have also extended the validity of the ‘under 16 pass’ to the end of the school year, rather than the 16th birthday.
7.2.26 We had planned to introduce the ‘Readycard’ smartcard, however the supplier was unable to deliver any part of the system and the contract was terminated. A review of future options was then carried out by an independent consultancy. The report concluded because the 'ITSO' industry standard for smartcards is very complex. GMPTE is undertaking an initial rollout of an ITSO smartcard pilot scheme in Bolton. Bolton was chosen because there were ITSO smartcards already issued by Bolton MBC as the Bolton Citizen Card (for accessing library and leisure services) and the operating system was working well. Also, buses operating from the Arriva Depot in Bolton had Electronic Ticket Machines that could be made ITSO compliant. Roll out of the card, involving 73 buses, began in Autumn 2008.
Partnership Working to Improve Local Access
7.2.27 Accessibility has always received a high priority in Greater Manchester and the measures outlined above have long been part of our mainstream activities. However the Accessibility Strategy, published in 2005, used ‘Accession’ mapping to identify specific areas where accessibility needed to be improved. The strategy focussed on improving access to employment, education and health and fresh food through partnership with other sectors. The strategy was developed in partnership with representatives from the health, education and employment sectors, which continue to be represented on the Accessibility Strategy Steering Group, along with the District Councils and GMPTE.
7.2.28 We have forged important partnerships with a variety of partners. Passenger Transport Authorities are now named partners on Local Strategic Partnerships and GMPTE works with these either at Board level or through specific transport groups. GMPTE sits on the Board of the Greater Manchester Employer Coalition, which is helping to raise the profile of access to work issues. The Education and Inspections Act, 2006, has significant implications for transport, and a group has been set up to enable the ten Local Education Authorities to meet regularly and exchange best practice. We are monitoring the impact of increased parental choice on travel patterns. GMPTE works with most of the PCTs and Acute Trusts in the area to raise the profile of accessibility. Several of these bodies have now appointed staff to work on access issues. A Quarterly Health and Transport Forum and newsletter raises awareness of access issues and spreads good practice (see Case Study 3). Partnerships with the Highways Agency, Manchester Airport and Jobcentre Plus have also been important in delivering specific initiatives. In terms of new development, GMPTE also provides advice to the local planning authorities in order to improve acccessibility (see Case Study 18).
7.2.29 Local access to employment, healthcare and education has been improved by a range of measures and activities, many of which are described in the District Appendices. They are also summarised below to give an overall picture of the work being done to improve accessibility.
Improving Local Access to Employment
7.2.30 We have improved local access to employment in the following ways:
- Continued support for early / late / weekend bus services by Manchester Airport to their site, under the ‘Skyline’brand
- Joint working with the Highways Agency to promote sustainable travel in Trafford Park and Salford Quays
- Gaining NWDA funding to extend Metrolink to Media City
- Supporting an ERDF funded scheme to provide journey planning advice to jobseekers as well as free tickets for travel to interview and starting work. Pilot schemes were carried out in partnership with Jobcentre Plus in Wythenshawe and Newton Heath. A bid has now been submitted to continue this work.
- Identified bus access improvements to Kingsway Business Park to be implemented as the site develops
- Progressing the Oldham-Rochdale Metrolink extension , which will provide access to major employment locations for Oldham residents
- Improved access to Middlebrook by opening the Middlebrook Valley Trail cycle route and introducing pedestrian crossings to improve movement to the Parklands Employment site
- Providing journey planning advice to employees as part of the 'one stop shop' for large scale business relocations or redundancies, delivered by a partnership between the local authorities, GMPTE, Jobcentre Plus and MIDAS.
Improving Local Access to Healthcare and Fresh Food
7.2.31 We have improved local access to healthcare and fresh food by:
- Improving public transport information at hospital sites
- Providing a bus link through the grounds of Stepping Hill Hospital to Hazel Grove station and remodelling the bus pick-up at the station to tie in with Network Rail’s ‘Access for All’ improvements at the station itself
- Providing advice on accessibility to inform the re-organisation of acute hospitals in the North East Sector.
- Producing a ‘Public Transport and Health ‘ guide to advise the health sector and planning authorities on making new health facilities accessible
- Promoting sustainable travel to LIFT centres in Oldham, via bespoke leaflets
- Developing a ‘Public Transport to hospital’ website, which receives 1000 hits per month
- Wigan PCT is funding a shuttle bus moving staff and records between various hospital sites and satellite car parks
- Funding the Oldham Shopping Link bus to give elderly and disabled people access to a supermarket
- Mapping access to fresh food in Marsh Green and Ince as part of the Health Improvement Officer scheme in Wigan
- Working with the Health Trainers employed by the Ashton, Wigan and Leigh PCT to promote public transport awareness as part of the wider Community Health agenda.
Improving Local Access to Education
7.2.32 We have improved local access to education by:
- Extending the validity of the Scholars Pass to cover after school activities and travel to other locations during the school day, as required by the curriculum
- Funding a community transport bus link to the relocated Wigan and Leigh college from developer contributions (Leigh Sports Village scheme)
- Providing information and journey planning advice to 16-19 year olds, as well as improving walking and cycling links, through the Wigan Further Education Access project (set up by the Post 16-19 Transport Partnership) , which aims to improve participation and attendance.
- Reducing the cost of school travel by introducing a cheaper Weekly School Saver Ticket on specified services
- Promoting cycling to schools via Bikeability training and provision of cycle parking
- Providing advice on accessibility to inform ‘Building Schools for the Future’ programmes. Several school proposals have been modified to include on-site provision for buses
- Increasing the number of Yellow School Buses in operation. In 2007/08 they were estimated to have replaced 265,000 car miles (7,790 per yellow bus). As well as improving non-car access to schools, these are used for travel during the school day. This is cheaper than coach hire, which means that the schools concerned are able to fund more outings from their transport budgets (see also 6.2.4 ‘Travel Behaviour’)
- Providing school pupils and young people with information about using public transport, via the ‘Dingding’ (which has over 150 visitors per day) and ‘Goto’ websites
- Providing travel training in Oldham (via a bid from Learning and Skills Council) for pupils and students aged 14-19 with special educational needs
- Involvement in the Wigan Further Education Access Project is aimed at improving participation and attendance for the 16-19 age group.
Improving Accessibility of New Developments
7.2.33 We have also worked closely with planning authorities and developers to improve the accessibility of new development, as shown in the Case Study above.
Case Study 12
Land Use Planning and Public Transport Guidance
Introduction
The land use planning process is crucial in helping to achieve more sustainable travel patterns that will assist in a mode shift away from the car. The location, type and design of development will all influence the level of use of public transport.
Problems
For a number of years, GMPTE has offered advice to local planning authorities both on policy documents and planning applications that will either result in a large number of additional trips or have an impact on the public transport network. However, this advice was often received too late in the process to have a significant influence.
Approach
GMPTE has produced an online guidance document called “Land Use Planning and Public Transport” ( www.gmpte.com/landuse ). The aim is to give planning authorities and developers information that can be accessed at an early stage in preparing policy documents and in considering development proposals. The guidance was produced in 2006, in time to influence work on Local Development Frameworks.
The guidance includes both advice on policies to improve accessibility and standards to improve the design of new development, based on the following principles:
- All significant new development should be accessible by public transport
- Sites with the best public transport accessibility should, wherever possible, be reserved for uses that generate a high level of trips
- New development should not have an adverse impact on existing or future public transport operations
- Developers should fund any necessary enhancements to the public transport network
- Significant development should be accompanied by a travel plan to maximise travel by non car modes
- The design and layout of a development should maximise the potential for public transport use and should give non-car modes priority over the car.
Benefits
The guidance has contributed to improved integration between land use and transport in terms of the proportion of new development in accessible locations, the design of developments to accommodate buses and the provision of developer contributions towards the costs of additional transport infrastructure or services.
Cycling
7.2.34 Cycle use has shown an upturn in the last two years, after many years of slow decline. This is illustrated not only by the headline indicator (6% rise in cycle trips), but also other subsidiary indicators; flows increased by 9% on segregated routes and 4% on on-road lanes. There has been a dramatic reduction in the numbers of cyclists injured since the 1994-98 base. Greater cycling use is vital to our strategy of improving accessibility and promoting non-car modes for shorter trips.
7.2.35 In the LTP2 period, Greater Manchester's cycle network was extended from 1018.6km in 2006 to 1142.2km in 2008. The biggest increase was in traffic-free routes (approximately half the total added) and recommended signed routes. Over the same period, the length of the National Cycle Network (NCN) in the area increased from 172.3km to 188.8km. Monitoring has indicated that the off-road routes have seen the greatest increase in use.
7.2.36 The total proportion of primary school leavers receiving cycle training increased to 30% in 2007, but there were variations between authorities. Seven out of ten Districts achieved an increase in on-road child cycle training from 2002/03 to 2006/07. Off-road training also took place in 5 Districts during 2005-07. More adult cycle training was an LTP2 policy, but so far its availability has been rather limited.
Progress with the Cycle Action Plan
7.2.37 Route improvements were made, and additional facilities provided, at specific cycle investment sites, especially as part of the Quality Bus Corridor network. These included 134 new cycle lanes totalling 24km in length, 230 new advance stop lines at signals and 12 new cycle parking facilities within District centres and at transport interchanges. Improvements have been made to the National Cycle Network and Regional Cycle Network where routes pass through the conurbation (eg NCN6, NCN55, NCN60, NCN66 and RCN86); see also Case Study 14 ‘National Cycle Routes NCN 55 and NCN 6’. The following map illustrates network construction in the LTP2 period.

7.2.38 Work is in progress at many of the other sites identified in the Action Plan throughout the county. Some highlights include:
- secure cycle parking installed across the Manchester Airport site,
- Completion of regional route 85 between Bolton and Middlebrook was completed
- a link to a primary school in Bury opened in May 2007,
- Resurfacing of the Middlewood Way route in Stockport,
- new cycle facilities at A6 Mill Lane junction
- cycle lanes installed on the A6017 in Tameside.
- Improvements to leisure routes in Salford , Wigan, Rochdale, and at Manchester Airport (see Case Studies 13 and 15).
- a pilot free cycle hire service started at Clifton Country Park in Salford
- a section of the Bridgewater Canal towpath in Salford improved as the first phase of its development as a walk/cycle route (see Case Study 14).
7.2.39 Case Study 13 ‘Oldham Cycle Network Masterplan’ gives an example of how local authorities are working to develop local cycle networks.
7.2.40 LTP money spent at cycle investment sites has been supplemented by many other sources, examples being Coalfield Communities, the National Lottery, S106 agreements, DfT Links to Schools, NRF, ERDF, HMRF, Sustrans and various leisure funds. Over £1M additional funding was obtained from these sources by 2007/8.
7.2.41 The recent success in securing Lottery funding for a number of Sustrans Connect2 schemes in Greater Manchester will be a boost for the network in the remaining LTP2 period, as the scale of these projects meant that they were difficult to fund from LTP resources.
7.2.42 Cycling does not operate in isolation. Links between cycling and public transport are an important part of our accessibility strategy. Cycle lockers (20 in all) and parking were provided at all Metrolink stations on the Bury and Altrincham lines, and also at Hindley rail station, coupled with signed routes to stations. GMPTE launched the Bike Locker Users’ Club (BLUC) in 2007, following a successful pilot in Stockport. The pilot was highly commended in the ‘Most Innovative Approach to Cycle- Rail Innovation’ in the 2006 National Cycle-Rail Awards. Passengers who join BLUC are given a key to open any locker at 30 locations across the conurbation's public transport network. They are able to keep their bike safe by putting their own padlock on a locker when it is in use.
7.2.43 Marketing cycling is facilitated through an annual topslice of LTP funding. Two editions of the popular 'On Your Bike In Greater Manchester' magazine were produced. After the resolution of a legal dispute, the popular Greater Manchester cycling maps were updated and republished in June 2008. In a joint project with the NHS we included cycle promotional material in a health supplement in the Manchester Evening News in June 2008. Publicity was produced in most Districts for leisure cycle routes, in the form of leaflets and publicity on Council websites. Special events were held for awareness raising, not just in Bike Week, but throughout the year. The www.cyclegm.org website was used to publicise these, and was also kept up to date with other information. Usage statistics show it received between 4,000 and 8,000 visits / month depending on the time of year, and that route details were the most sought after information. Unfortunately the site has recently suffered from technical problems, although these are being addressed.
7.2.44 Cycling figures strongly in primary school travel plans. For example, 21 primary schools in Stockport took part during Bike Week, making 1500 extra cycle trips. BikeIT officers have had great success where they have been used, for example in Rochdale in engaging with interested groups and individuals.
7.2.45 Cycling was promoted in workplace travel plans in Manchester, Oldham, Stockport and Salford. However, more staff recruitment is needed to achieve further progress and we are trying to secure this.
7.2.46 Good practice continues to be shared across Greater Manchester. Quarterly cycling forums are held with users in all Districts, and the GM Cycle Sub-Group meets to co-ordinate countywide initiatives, share good practice, analyse performance and develop strategy.
7.2.47 Use of the COPECAT pedestrian/cycle audit procedure spread, and the GM Cycle parking standards are in use. However, both of these require updating and republicising.
7.2.48 In view of the large amount of joint work undertaken by the Greater Manchester authorities, and the need to build on the encouraging outcomes being recorded, a Greater Manchester Cycling and Walking Officer post has been created. This post has been operational since June 2008, and has enabled progress to be made on an increasing number of projects, and has also helped delivery of those projects which had slipped owing to lack of resources. It will also assist the delivery of improvements for cyclists in other areas by establishing better liaison between the work of different partners.
Case Study 13
Oldham Cycle Network Masterplan
Introduction
Oldham is seeking to develop the necessary cycle route infrastructure across the borough to achieve a cultural change in attitudes towards cycling and allow cycling to become part of people’s everyday lifestyle.
Problems
Local consultation has shown that most people do not cycle because they are afraid of the main roads and in most instances there are no safer alternatives available. This is the case even on some strategically important transport corridors.
Approach
The project involves creating a cycle network across the borough using the same principles as in the Netherlands. This involves establishing a safer alternative to the main roads by connecting sections of traffic free route, quiet/traffic calmed streets and crossing points on main roads. This is set out in the Masterplan for the Oldham Cycle Network. At the same time, a cycle review/audit is being carried out on main roads to make them as safe and convenient as is practically possible.
Funding
The expected cost is around £30million, with a target completion date of 2032. In addition to LTP funds, other sources will include the planning process (currently over £150k per annum) and the integration of cycle measures within highway schemes, structures projects, Metrolink, canal and public rights of way enhancements, linear park and open space improvements. External funding to date has included a £512k ERDF grant and Sustrans Connect2 funding associated with a reserve scheme likely in 2009.
Targets Met
The Oldham Cycle Network will directly and significantly contribute to targets LTP3, LTP4, LTP12b, plus have a contribution to targets LTP8 and LTP9 and National Indicators on road safety, air quality, climate change, school travel and obesity. In addition, the delivery of the network will help to achieve the following local objectives:
- the long term target of 7% of all journeys by bike by 2032 as set out in the Oldham Cycle Use Monitoring Strategy;
- prevent a disproportionate rise in the level of cycle casualties as cycling levels increase; and
- support the PCT ’s objective of getting more people actively participating in cycling.
Case Study 14
National Cycle Routes NCN 55 and NCN 6
Introduction
Salford has two National Cycle Routes that pass through the city; NCN 55 links Salford to Wigan, with a spur to Bolton, and NCN 6 links Manchester to Bury through Salford. Salford City Council has recently been upgrading and extending both of these routes, through resurfacing, improved access, new signing and further route extensions.
Problems and issues prior to implementation
Much of NCN 55 makes use of 9 km of disused railways, known as the Salford Looplines. Although these Looplines were converted to green routes almost 20 years ago, their condition has severely deteriorated. In many places, it has completely lost any sign of its stoned surfacing and access is often via steep steps.

Where possible, NCN 6 seeks to make use of routes alongside the River Irwell, which are generally quieter and more scenic than the alternative options of on-street cycling. At its northern end, the route makes use of Littleton Road, which was traffic calmed a few years ago. However, the River Irwell also passes close to the route at this point, and there was an opportunity to create an alternative, more scenic route for use by commuter cyclists, leisure cyclists and also healthy cycle ride groups.
Approach taken
The ongoing improvements have so far seen approximately 3 km of the route resurfaced using stone covered bitmac,improved accesses using ramps where possible, and renewed signing. The Council has now established a maintenance programme for the route, to ensure that it is routinely swept for any broken glass and litter and that the vegetation does not become overgrown.
An alternative route for NCN6 now runs alongside the river bank. Again, this was improved using a

Funding Sources
Funding for these schemes has been through LTP capital resources, on a rolling programme of works.
Cost of NCN 55: £688,000 over the past 3 years.
Cost of NCN 6: £263,000 over the past 2 years
Targets and Objectives Met
The improvements made to NCN 55 have greatly improved the access of these green corridors for local residents of Walkden and Little Hulton along the route. The development of the route as a traffic free route for cycling to school is a key objective for this scheme, as nearby, there are two High Schools, one College and six Primary Schools.
Walking
7.2.49 Walking is encouraged in order to improve accessibility and as an attractive alternative mode for short trips. The Action Plan in the GM Walking Strategy concentrates on:
- school trips
- other education trips;
- leisure and shopping trips;
- commuter trips; and
- trips to access public transport.
Case Study 15
The Bridgewater Way
Introduction
The Bridgewater Way project involves a 40 mile stretch of the Bridgewater Canal towpath, passing through Leigh, Trafford, Salford and Manchester. It will form part of the National Cycle Network.
Problems and Issues
The towpath was a muddy track, not suitable or managed for bicycles, wheelchairs and buggies, and cycling was not encouraged by the landowner.Approach taken
The project is being implemented by the Bridgewater Canal Trust, in partnership with the local authorities and a range of
funding partners specific to each phase. The landowner agreed to dedicate a permissive route for cyclists if a suitable new
wide surface was provided.
The route comprises a new 1.8 m wide route with a surface suitable for walking, cycling, wheelchair users and buggies. Hard
sustainable surfaces have been used in urban areas, and softer surfaces in rural areas. New and improved access points, seats,
signage and information, and connections to homes, workplaces and schools were provided.
Construction started in 2005 and 10 miles are complete. The aim is to complete the next 30 miles for 2011. The sections in
Salford and Leigh were completed in 2008.
The cost of the whole 40 mile scheme is £8 million. In Salford the LTP has contributed £150,000. Trafford will contribute
through the integrated capital programme, and Wigan through the Greenheart programme. Funding has also been secured from
a wide range of organisations and through developer contributions.
Work on the Sale - Stretford section, funded in partnership with the Sustrans BIG Lottery Connect2 will begin in 2008-2009.
Funding is also being sought to continue the momentum for future years eg through the INTERREG programme.
Targets and Objectives Met
The scheme contributes LTP3 (Cycling), LTP11 (Walking), and also to congestion, air quality and modal split targets by reducing car use. The Sale-Stretford section, currently being monitored, will provide an alternative route to the congested A56. We will also monitor usage on the Salford sections. Other phases will provide a traffic free route through Trafford Park. Monitoring of cycling along a completed section on the same canal in Runcorn has recorded 50 trips per day, increasing to around 100 in August.
7.2.50 According to the National Travel Survey, walking trips are increasing in Greater Manchester, although a mixed picture is given by other supporting data sources.
7.2.51 The major focus for the LTP2 period is on schools trips as there is considerable potential for modal shift to walking. To facilitate this we said we would do the following:
- Create and promote travel plans for business and educational sites;
- Encourage pedestrian training in schools to encourage greater levels of walking amongst younger people;
- Implement engineering measures to increase the attractiveness of walking as a mode of transport; and,
- Establish more direct and safe routes for pedestrians, provide safe and convenient crossing points on key routes, and reduce speeds.
7.2.52 In line with Government objectives all authorities across Greater Manchester are working towards all schools having a travel plan by 2010, which enlists schools commitment to promoting a healthier lifestyle. This is complemented by Safer Routes to School Programmes being delivered year on year, across the conurbation, which underpin travel planning in schools with physical measures that make walking an attractive and safe alternative to the car.
7.2.53 These engineering measures are supported through publicity and co-ordinated events and initiatives which are a popular tool to engage and encourage children to walk to school. Such events include, Walk to School Week, Walk on Wednesdays, Green Miles, Park and Stride and walking buses.
7.2.54 Pedestrian training also forms part of the holistic approach to encouraging walking, not only in younger children but also across the age spectrum. Several authorities undertake Kerbcraft pedestrian training and others initiate their own. Manchester have used NRF and WNF funding to provide training for schools and have also obtained DfT Road Safety Partnership grant to improve safety and accessibility for older people.
7.2.55 The Education and Inspections Act 2006 put a duty on local authorities to adopt a Sustainable Modes of Travel Strategy for home to school travel which encompasses all the above initiatives together with setting out priorities for encouraging sustainable travel. Wigan, for instance, have produced and distributed Sustainable School Travel leaflets to all primary, secondary and special need schools and colleges providing information for parents and young people to make informed decisions on their mode of travel. This information is also available on an interactive map on the internet.
7.2.56 Throughout the conurbation programmes of work are developed and implemented to remove barriers to walking and improve the attractiveness of this mode by improving street lighting, installing and improving crossing points, resurfacing and removing physical obstructions. All this forms part of the strategy to improve accessibility.
7.2.57 In addition, authorities have developed schemes to improve pedestrian accessibility to and around town centres. Case Study 15, below, is one such example, but others can be found in the District Appendices. This type of work is aimed at encouraging walking trips to leisure, shopping, health centres and employment opportunities. To further complement these improvements the production of publicity maps is being encouraged. The increase in town centre living is also considered to have increased walking levels. Pedestrian crossings have been improved to comply with national standards for disabled facilities and disabled access audits and improvements have been carried out in some town centre locations.
Case Study 16
Bolton Churchgate
Introduction
Churchgate forms part of the Bolton Town Centre conservation area. It has been transformed into a pedestrian-friendly area as part of Bolton's town centre strategy to provide a sustainable transport system which will make the town centre more accessible.
Problems and issues prior to implementation
Churchgate gave a first impression of the town centre for visitors walking from bus stops, car parks and the station. It suffered from too much division between vehicles and pedestrians, and the public realm needed to be improved.
Approach taken
The approach incorporated the trend towards shared surfaces, wherein footpaths are designed to be level with the carriageway and providing varied surfaces which are also durable for both vehicles and pedestrians. High quality sandstone paved footways were provided either side of a sett-paved carriageway. The sandstone replicates the materials of the nearby parish church, whilst the setts are the originals, excavated from the later tarmac, cleaned and re-laid. Light-coloured granite kerb strips provide a contrast between the sandstone and the dark granite of the setts, so that the carriageway boundary can be seen by partially-sighted pedestrians.
Funding sources
£1.1M from LTP Minor Works budget and Transport Infrastructure Fund (tif)
Benefits gained
The scheme has successfully implemented the Department for Transport's guidance 'Going to Town', which states that regardless of mode used to arrive in the town, all visitors ultimately become pedestrians. Integrating pedestrians and vehicles makes drivers more cautious. Following its success, there are plans to promote similar schemes in other parts of the town centre where major redevelopment is pending. A 20 mph speed limit may also be introduced in the town centre as a whole to support the approach.
Case Study 17
St Peter's Square, Stockport
Introduction
St Peter's Square is located between Stockport Bus Station and the retail and cultural areas of the town centre.
Problems and issues prior to Implementation
The Square is an area through which many pedestrians pass to visit other nearby attractions, but was also an unrestricted traffic route. In addition, there was inappropriate street furniture, a need for better lighting, and a requirement for better public perceptions of safety both in relation to traffic and also personal security. Finally, improved bus boarding facilities were desired.
Approach Taken
The objectives were to increase the quality and area of public realm, increase public safety and perceptions of safety; and to restrict the types of traffic using the Square. The desired outcome was to achieve a transformation which would provide an attractive setting for leisure and visitors, and additionally stimulate the evening economy of the area.
The scheme diverted through traffic, allowing it to rejoin the route further on and thus leaving on only buses, cyclists and access vehicles in the Square. It was made a 20mph zone, along with surrounding streets.
Inappropriate street furniture was removed, with an emphasis on less street clutter, new lighting and CCTV were provided and raised boarding platforms built to allow better access to bus services. Walking routes followed pedestrian desire lines and new crossing facilities were provided at the boundary.
The Square had many current users, with established access and parking rights and all these have had to be accommodated.
The project was undertaken in these phases, starting during 2006/07 and completed in July 2008.
Funding Resources
Of the total cost of £3M, £600,000 was funded through the highways capital programme (SEMMMS monies) and the remainder through capital receipts forming part of regeneration funds.
Targets and objectives met.
The scheme is an 'early win' project to get the Master Plan off to a strong start and to generate confidence. The conflict between buses, pedestrians and cars has been much reduced following the opening of the scheme, and there have also been small savings to times for buses passing through the area between the bus station/Mersey Square and rejoining the A6.
Public Rights of Way
7.2.58 The development of Rights of Way Improvement Plans (RoWIPs) throughout Greater Manchester has provided new opportunities for planning and monitoring work on countryside access and Public Rights of Way. Previously, this network has been an under utilised resource which offers a safer, well connected, comfortable, convenient, convivial and conspicuous walking, cycling and horse riding environment. The inclusion of the RoWIP in the LTP process has offered the opportunity for this network to be seen as part of the transport network, as well as a leisure facility. This has been grasped by districts who have included improvements to Public Rights of Way in their capital programmes where links to education, leisure, shopping, health and employment can be provided. Case Studies 14 and 16 give an example of the potential of off-road routes. In addition, Rochdale have used funding from the Stronger Safer Communities Fund to support local funding to upgrade and signpost routes on the urban fringe, with the aim of improving routes from the urban area into the countryside and Tameside has made available its PROW as an interactive website on the council's website.
7.2.59 Oldham identified missing signposts as the primary reason for their performance against the LTP10e indicator (BV178) 'Ease of use of PRoWs', and have implemented a programme to address this. Latest figures for 2008 indicate that they are now achieving levels of 65% and are back on track.
Walking in combination with other modes
7.2.60 Considerable work has taken place in partnership with the PTE to improve access to public transport. The first or last legs of a public transport journey can determine whether or not a person uses that mode. The Quality Bus Corridor projects have delivered 185 new pedestrian crossings and 470 new pedestrian phases at traffic signals to improve provision for pedestrians. Local authorities and the PTE also work in partnership to identify upgrades to street lighting on QBCs. On the rail and Metrolink networks, the Station Development Zone approach is being used by local authorities to make the walk to the station convenient and safe. This can involve improvements to footpaths and crossings, clearance of vegetation and better lighting. In some cases maps promoting walking are to be displayed at the stations showing facilities within 5 minutes walking distance. On the Metrolink network, further work has taken place to ensure that access to all stations is convenient and safe for pedestrians.
7.2.61 GMPTE has produced a series of 'Places to Go' leaflets, detailing self-guided walks to places of interest in the conurbation's towns and countryside. These have been very well received and have encouraged the use of both public transport and walking.
Rural Accessibility
7.2.62 In rural areas, the provision of public transport services is often difficult due to low demand and the high cost of subsidy. GMPTE has participated in the Rural Resource Unit project, administered by the Greater Manchester Council for Voluntary Organisations and funded by Defra, looking at the issues facing the urban-rural fringe in Greater Manchester.
7.2.63 Measures that have improved accessibility in rural areas have been described previously, but are summarised as follows:
- GMPTE provides flexible, 'demand responsive' transport in a number of rural areas as a more cost effective alternative. These are designed to provide links to key services such as education, health and employment and provide interchange with the wider network' eg at local rail stations. Some of these were originally set up with Rural Bus Challenge funding, but GMPTE has continued to fund them.
- 'Station Adoption Groups' have been set up at rural stations in Blackrod, Castleton, Littleborough and Glossop. This ensures that they are at the heart of the local community
- Improvements are also being made to countryside access and Public Rights of Way.





